Refund policy
REFUND & RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with original tags and packaging. You'll also need your receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at contact@mylittlewallaby.com.au. Our team will review your request and provide you with the return instructions, including the correct return address. Please note that return addresses may vary depending on the supplier and product.
Do not send items back without first contacting us — returns sent without prior approval will not be accepted.
Damages & Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at contact@mylittlewallaby.com.au so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Items not in their original condition or packaging
- Items returned after the 14-day window
- Sale items and gift cards
Exchanges
To exchange an item, please return the original item first. Once your return is accepted, place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at contact@mylittlewallaby.com.au.